Return Policy

General Principle

All sales in Curator are final unless the item received materially differs from its description, or unless a specific return agreement was made in writing between buyer and seller prior to purchase.

Curator items are often one-of-a-kind, handmade, vintage, or otherwise singular. Returns on change-of-mind basis are not guaranteed and are at the seller's discretion.

Eligible Return Situations

A return request may be considered in the following situations:

• The item received is significantly different from its description or photographs
• The item arrived damaged due to inadequate packaging by the seller
• The wrong item was shipped
• A material defect was not disclosed in the listing

How to Submit a Return Request

• Contact us within 7 days of receiving the item
• Email [email protected] with your order number, photographs of the item received, and a description of the discrepancy
• Do not return the item before receiving written confirmation from Atloda
• Atloda will assess the request and mediate between buyer and seller within 5 business days

Atloda's Role

Atloda acts as a neutral mediator in disputes between buyers and sellers. We do not issue refunds on behalf of sellers. However, sellers who fail to honor legitimate return claims or who misrepresent their items may be suspended from the Curator platform.

Shipping Costs

Return shipping costs are the responsibility of the buyer unless the return is due to seller error (wrong item, significant misrepresentation, or damage due to inadequate packaging), in which case the seller is responsible for return shipping costs.

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